FAQs

We know you might have a few questions, so we’ve compiled some helpful info here.
If there’s anything else you need, we’re just a message away!

Booking & Policies

Is there a minimum or maximum rental time?

Yes, there is a 6-hour minimum rental requirement, but you’re welcome to book for as long as needed. 

Special rates may apply for longer bookings, such as two consecutive days or more. 

Discounts are applied after booking is confirmed—just ask us for details!

Can I come in for a tour before booking?

We encourage you to review our video tour first to get a feel for the space. 

If you’d like to see it in person, you’re welcome to schedule a visit after your booking is confirmed. 

Please contact us if an in-person visit is mandatory before booking.

Do I need event insurance?

Event insurance is required for larger events.

You can purchase coverage from the vendor of your choice.

For your convenience, here are some providers:

What happens if we go over our booked time?

It’s fine if you need more time!

If you go over your scheduled booking time, the additional hours will be added to your final bill. 

Please send a photo with a time stamp of the closed door with lights off to the host to confirm your final departure time.

Can we leave equipment or decorations overnight for a multi-day event?

Yes, you may!

Can I drop off items before my booking time?

We would be happy to accommodate your request but cannot always guarantee access before your booking start time. 

If you would like to guarantee advance access, please book the additional time needed.

How do we access the building and the event space?

You will receive door and elevator codes plus a video demonstration prior to your booking.

We booked the Mint Room. Is the Back Room (Jessie Room) included in the rental?

No, the Jessie Room is a separate rental, but it can be booked if available.

What time can we check in?

Check-in starts at the time listed on your booking confirmation.

How do we check out?

Please remove all trash and dispose of it off site because there is no dumpster at the building. We can recommend haulers for this service. Please turn off all the lights including bathrooms, closet, and 3rd floor elevator lobby.

Space & Amenities

Is there a kitchen or catering area available?

We have a galley kitchen available—please check the listings for photos and details. 

There are three commercial prep tables available for catering.

You’re welcome to bring your own food and beverages.

Is there additional lighting beside the ceiling mounted long fluorescent bulbs?

No, if you would like more intimate lighting that’s less office style, feel free to bring your own. 

What Audio and Video equipment is available?

For Mint Room, we have 98’’ wall mounted Smart TV, 2 standing Pro Reck speakers, 4 cordless microphones, Apple TV, and Logitech Rally Bar.

Is there parking available for guests?

There are three metered parking spaces in front of the building, but they tend to fill up quickly. 

For more reliable parking, a five-story parking garage is located between 4th and 5th Street, with an entrance mid-block on the south side of Mission St

Do you offer loading/unloading areas for vendors or event setup?

We don’t have a designated loading and unloading area, but you can temporarily park in front of the building to unload your items in our secure lobby and then return to bring them upstairs after parking your vehicle.

Do you have emergency exits in place?

Yes, the building has a fire escape and stairwell in case of emergencies.

What are the noise restrictions or quiet hours?

Moderate noise levels are requested during the day out of respect for other building tenants. 

Are pets allowed in space?

Please inform the host in advance if you plan to bring a service animal or pet. 

Approval may be required, and certain restrictions may apply.

Is there a camera or buzzer system?

No, the building does not have a buzzer or security camera system.

How high are the ceilings?

Approximately 12 ft., with a slight arch in the middle.

Setup & Customization

Can I rearrange the furniture or bring my own decorations?

Yes, you can rearrange the furniture to suit your needs, but everything must be returned to its original place after your event. 

Decorations are welcome, but please do not put any holes in the walls or ceiling. 

Any damage or alterations may result in an extra charge.

Can I hang artwork or signage on the walls?

Yes, but only with removable adhesives—no nails, screws, or permanent fixtures.

I am having things shipped. Can you receive it for me? Can you also do decorations?

We do not receive shipments or provide décor services, but we can recommend vendors who can assist with this. 

Let us know if you need referrals!

Is there a high ladder available for setup?

No, but you can hire a TaskRabbit or Thumbtack professional for assistance.

Can we arrive early to set up the space?

Yes, of course. Please add additional time to your reservation for set-up and breakdown.

Vendors & Services

Do you have a list of bartenders and caterers?

Yes! We can provide a list of preferred bartenders and caterers after you confirm your booking—this will be included in your welcome kit.

You're also welcome to bring your own vendors if you prefer.

Do you have a list of security services?

Yes! We can provide a list of preferred security services after you confirm your booking—this will be included in your welcome kit.

You're also welcome to arrange your own security if you prefer.

Do you have a list of janitorial services?

Yes! We can provide a list of preferred janitorial services after you confirm your booking—this will be included in your welcome kit.

You’re also welcome to arrange your own janitorial staff if needed.

Can we have a security guard at the entrance?

Yes, you are welcome to hire security to assist with guest entry.

Rules & Cleanup

What is the cleanup policy? Do we need to remove our own trash?

A cleaning fee is added to each booking but does not include trash disposal.

Since we do not have a dumpster on-site, guests are responsible for removing and disposing of their own trash. 

Additional per bag trash disposal fees can be added to your reservation.

For my multi-day event, is there a cleaning after each day?

Your booking includes one cleaning service, if you want an additional cleaning service after each day, please add that to your reservation. 

Is smoking or vaping allowed?

No, our venue is a strictly non-smoking space, including vaping.

What happens if something gets damaged during our event?

You are responsible for any damages incurred during your event. 

Please inform us immediately so we can arrange for repairs before the next booking.

Repair or replacement costs may apply.

Can we serve alcohol at our event?

Alcohol is allowed if you have the required permit and insurance. 

Please check local regulations to ensure compliance. 

Do you provide a Certificate of Insurance (COI)?

No, but your vendors can provide temporary event insurance.